How does 101 work?
101 is a telephone reporting service. It is handled by specially trained advisers (the people who take the calls). They take details from you and decide what action is needed and which organisation, or combination of organisations, can help.
When a service isn’t provided out of hours (for example cleaning up graffiti by the local council) you will be told when you can expect it to happen in line with what the local council or the police has promised. You are also given a reference number and can call back to check progress if you want to.
If an issue is not covered by 101, you will be directed to another organisation who can help.