Why have we introduced 101?
We want to help make sure you go to the right place the first time and not get passed from one organisation to another.
101 provides:
- Better access to non-emergency services – it is a really easy to remember number.
- Better delivery of non-emergency services – 101 is more effective and efficient. Calls are targeted to the relevant organisation who can deal with the issue promptly and effectively. If we can’t help, you will be directed to the right organisation who can.
- Increased confidence in public services – people know what to expect from 101, the police and their council.
- Improved 999 emergency services – police can focus on real emergencies.
The Northumbria Partnership put in a bid to the Government to be one of the first in the country to offer 101.
This means we are helping lead the way to develop the service to suit local people, rather than having to introduce 101 after it has been tried and tested by others.
All partners were consulted before agreeing to take part; it was important that all the local councils and the police agreed with the proposals before we went ahead with the bid.